Privacy & Cookies Notice

Last updated: 13 September 2026

Kidstore Childcare Ltd respects your privacy and is committed to protecting the personal information of children, parents, carers and visitors to our website.

This notice explains what information we collect through our website, why we use it, how we protect it and the rights you have.

Who we are

Kidstore Childcare Ltd is the organisation responsible for the personal information collected through this website.

Kidstore Childcare Ltd
Burngreen Lodge
Burngreen Park
Kilsyth
G65 0HT

Telephone: 01236 827490
Email: info@kidstorechildcare.com
BIG Kidstore email: OSC@kidstorechildcare.com

Information we may collect

When you contact us or complete an enquiry form, we may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Whether you are interested in Kidstore Nursery, BIG Kidstore OSC or both

  • Information about your child that you choose to provide

  • The content of your enquiry

  • Information required to respond to your enquiry or arrange a visit

Our website may also collect limited technical information, including your IP address, browser type, device type and how you use the website. Non-essential information is collected only in accordance with your cookie choices.

Please do not include detailed medical or other sensitive information in the general website contact form unless we have specifically asked you to provide it securely.

How we use your information

We may use your information to:

  • Respond to your enquiry

  • Provide information about availability, fees, funding and childcare services

  • Arrange a visit to Kidstore Nursery or BIG Kidstore OSC

  • Support the registration and enrolment process

  • Maintain appropriate business and enquiry records

  • Keep our website secure and understand how it is used

  • Meet our legal, regulatory, safeguarding and Care Inspectorate responsibilities

If your child is subsequently registered with us, additional information will be collected through our formal registration, care planning and consent processes. Our childcare privacy and record-retention arrangements will then also apply.

Our lawful reasons for using information

Depending on the circumstances, we process personal information because:

  • It is necessary to respond to your request or take steps before entering into a childcare agreement

  • It is necessary for our legitimate interests in operating and managing our childcare services

  • We must meet a legal, regulatory or safeguarding obligation

  • You have given consent, including consent for non-essential cookies or optional marketing communications

You can withdraw consent for optional communications or non-essential cookies at any time.

Who we may share information with

We do not sell personal information.

Where necessary, information may be processed or shared with trusted organisations that help us provide our services, including:

  • Squarespace, which hosts this website and its forms

  • Connect Childcare and iConnect, which support our enquiry, registration and childcare-management processes

  • Our business email and technology providers

  • Professional advisers, insurers and IT-support providers

  • North Lanarkshire Council

  • The Care Inspectorate and other regulatory or statutory bodies

  • Police, social work, health professionals or safeguarding agencies where this is necessary to protect a child or meet a legal obligation

These organisations should only receive the information necessary for their role and must handle it securely.

Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are in place.

How long we keep information

We retain website enquiries only for as long as reasonably necessary to respond, manage any follow-up and meet our legal or business responsibilities.

If an enquiry results in a child registering with one of our services, the information may become part of the child’s or family’s formal record and will be retained in accordance with our childcare record-retention policy and applicable legal or regulatory requirements.

Information that is no longer required will be securely deleted or destroyed.

Your rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete information where there is no lawful reason to retain it

  • Ask us to restrict how information is used

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for certain information to be transferred to another organisation

  • Make a complaint about how your information has been handled

To exercise any of these rights, please contact us at info@kidstorechildcare.com.

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

Children’s privacy

This website is intended primarily for parents and carers. Children should not submit personal information directly through the website without the involvement of a parent or carer.

We recognise that information about children requires particular care and will only use it where necessary to provide childcare, support a child’s wellbeing or meet our legal and safeguarding responsibilities.

Cookies

Cookies are small files placed on your device when you visit a website.

We use essential cookies that are necessary for the website to operate correctly and securely. These cookies cannot normally be switched off.

With your permission, we may also use non-essential cookies to:

  • Understand how visitors use our website

  • Measure website performance

  • Remember preferences

  • Help us improve the website and our services

Non-essential cookies are restricted until you make a choice through our cookie banner.

You can select:

  • Accept all

  • Decline all

  • Manage cookies

You can change or withdraw your cookie preferences using the Manage Cookies option.

Our website also contains links to external services, including iConnect, Facebook, Instagram, North Lanarkshire Council and GOV.UK. These organisations operate their own websites and privacy or cookie policies. Kidstore is not responsible for the privacy practices of external websites.

Changes to this notice

We may update this notice when our services, website or legal responsibilities change. The latest version will always be published on this page.

Contact us

If you have any questions about this notice or how we use personal information, please contact:

Kidstore Childcare Ltd
Email: info@kidstorechildcare.com
Telephone: 01236 827490